Enterprise Engineer

Deadline: 
Friday, June 21, 2019
District/Organization: 
Detroit Public Schools Community District
Position Details: 

Salary Range:        $85,000 - $110,000

Benefits Eligibility: Successful candidates will be eligible for competitive medical, dental, vision and life insurance coverage, as well as generous illness and/or vacation days.

Reports to: Deputy Executive Director of Technology Infrastructure

Location: Fisher Building, 3011 W. Grand Blvd, Detroit, MI 48202

Join Detroit Public Schools Community District. We are rebuilding Detroit’s public schools, and we are looking for top talent ready to work toward our mission. We educate and empower every student, in every community, every day, to build a stronger Detroit.

Help us achieve our vision. All students will have the knowledge, skills, and confidence necessary to thrive in our city, our nation, our world.

Become a DPSCD leader. DPSCD leaders put students first. They demand excellence and inspire greatness. They model integrity and tenacity. They advocate for equity and provide unparalleled service to our students and their families. They are transforming our schools, our district, and our city.

Position Summary

As a critical member of the DPSCD’s Technology Infrastructure Team, the Enterprise Engineer will be responsible for enterprise level system administration, backup, restore and disaster recovery. The Enterprise Engineer will also work collaboratively with other members of the Technology team on the deployment, operations and management of enterprise-level infrastructure systems including VoIP, Video Management Systems and Cloud solutions. 
 

Qualifications

Education:

  • Bachelor’s Degree in Information Technology is preferred

Experience:

We are looking for talented people who are passionate about transforming Detroit Public Schools Community District (DPSCD) and making a significant difference in the lives of public school students, parents, principals, teachers, and central office employees.

  • Minimum of five (5) years’ experience in network infrastructure implementation and support.
  • Minimum of five (5) years’ experience in data center operations.
  • Minimum of five (5) years’ experience in data backup and recovery design and operations.
  • Minimum of two (2) years’ experience in Microsoft Cloud Solutions including implementation, migration, operations and support of Azure / O365.
  • Knowledge and working experience of disaster recover solutions and testing.
  • Experience in the deployment and administration of VoIP solutions for the Enterprise.
  • Experience in Video Management Solutions for an enterprise.
  • Minimum of three (3) years’ experience in formal project management of enterprise level IT solutions.
  • Experience in advanced technical support (Tier 2 and 3) and the ability to troubleshoot at both the network and systems level.
  • Working knowledge of TCP/IP,  VOIP, QOS, IPSEC, Cisco hardware/software, network analyzers, and network monitoring.
  • Evidence of strong, effective verbal and written communication skills with the ability to convey technical information to a non-technical audience.
  • Demonstrated ability to work with various levels of colleagues and public, from top management to new hires.
  • Evidence of ability to work independently and with minimal supervision.
  • Demonstrated analytical, problem-solving and decision-making skills.
  • Evidence of ongoing pursuit of technical knowledge and experience.
  • Ability to work independently or as part of a team and communicate effectively.
  • Experience and understanding of operating systems, business applications, and network systems.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Ability to multi-task and adapt to changes quickly.
  • Self-motivated with the ability to work in a fast-moving environment.
  • Excellent verbal and written communication skills.

Position Job Responsibilities:

Under the direction of the Deputy Executive Director of Technology Infrastructure, the Enterprise Engineer shall:

Essential Functions

  1. Ensure successful data back-ups and prove ability to lead (hands-on) Disaster Recovery efforts.
  2. Maintain cloud-based enterprise solutions including Microsoft Azure / Office 365 (including SharePoint).
  3. Maintain data center facilities management functions and coordinate with vendors to perform preventative maintenance and emergency repairs.
  4. Coordinate with the Server Team and perform setup, configuration, and operations of cloud-based solutions.
  5. Assists with the administration and maintenance of district enterprise solutions including VoIP Telecommunication systems and Video over IP (video surveillance).
  6. Provide Tier 2 and 3 End User Support. Share on-call, off-hours support.
  7. Responsible for researching potential external vendors, maintaining current vendor relationships, and ensuring projects' successful completion.
  8. Respond to help desk requests via phone and online help desk system and follow-through on all assigned tickets to meet/exceed client expectations.
  9. Help develop plans for systems development and operations, hardware and software purchases.
  10. Maintain familiarity with currently implemented and new technology, including new versions of software/firmware, implementation of upgrades, and changes to procedures/commands.
  11. Provide clear communication and documentation of events, processes, procedures and configuration details. Communicate and monitor compliance with existing practices.
  12. Provide sound judgment for solving complex technical issues. Including effectively communicating the problem to management with recommendations for action to resolve the issue.
  13. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  14. Provide support and ongoing reinforcement of change management philosophies related to changes and advances in innovative business systems.
  15. Identify and document key policies, procedures and governance for enterprise systems operations.
     
  16. Perform systems performance assessments and security audits.
     
  17. Support internal run and maintenance activities, including remote monitoring and management system, respond to alerts, monitor health and seek improvement opportunities.
     
  18. Perform other duties as assigned by supervisor.

 

SECURITY CLEARANCE

INTERNAL APPLICANTS

If you are a current Detroit Public Schools employee, presently employed with the district, you do not have to submit a fee related to obtaining the Detroit Public Schools security clearance.

EXTERNAL APPLICANTS

If you are hired to fill a vacant position, you will be required to submit a Detroit Public Schools security clearance.

At point of offer to hire, please be advised that you will be responsible for a non-refundable payment of $64.50 via Visa, Master Card, American Express, Discover Card, cashier's check, or money order, payable to the DPSCD Police Department. No personal checks or cash is accepted. DO NOT SUBMIT PAYMENT WITH APPLICATION.

Method of Application:

Applicants MUST apply through the online application system. ONLY applications submitted through the online application system will be considered for any posted position. All applicants are to attach a copy of their transcripts, most recent resume and cover letter. A copy of your valid teacher certification must be attached if certification is required for the position you are applying.

Applicants will receive an automated confirmation once they have successfully applied for a position.

Successful candidates are required to submit official transcript(s) at point of offer to hire. Teaching service outside of the Detroit Public Schools Community District must be verified by the applicant's employer(s) prior to hire.

It is the applicant's responsibility to provide all documentation (including copies) as requested. All documentation must be submitted along with the letter of interest. Documentation will not be accepted subsequent to the closing date of the announcement. Incomplete information will not be considered. Applicants requesting assistance during the application process should contact the Division of Human Resources via email at recruitment@detroitk12.org or office at (313) 873-6897.

Apply Online at Detroit Public Schools Community District website:

https://www.detroitk12.org/

The Board of Education of the School District of the City of Detroit does not discriminate against, deny benefits to or exclude participation by any person in its programs, activities or employment on the basis of age, race, sex, color, national origin, creed, religion or handicap.

Email: 
joseph.hilliard@detroitk12.org
Job Type: